Terms of service

Last updated: 21 October 2026

1. Who we are

The online shop at www.soculent.ro is operated by FERMENTIT S.R.L. (“Fermentit”, “we”), registered office at Str. Viitorului nr. 88-90, Floor 4, Ap. E4-A3, Sector 2, 020616 Bucharest, Romania, Trade Register no. J2025004603006, company ID (CUI) 51178399, VAT number RO51178399.

You can reach us at contact@fermentit.ro or by phone at +40 732 010 010.

2. Scope

These terms and conditions apply to all orders placed in the online shop. By placing an order, you confirm that you have read and accept them, together with our Shipping policy, Returns policy and Privacy policy.

Orders may be placed by individuals aged 18 or over and by companies. For wholesale orders (hospitality, shops, distributors), please write to contact@fermentit.ro.

The Romanian version of these terms prevails in case of any discrepancy.

3. Products

We sell Soculent, a non-alcoholic fermented elderflower soft drink in 330 ml aluminium cans, in packs of 6 or 12 cans. The mandatory information about each product (name, ingredients, nutrition facts, net quantity, storage conditions, manufacturer details) is shown on the product page. The best-before date is printed on each can.

The Variety Pack contains: 6 cans – 1 Original, 1 Original Light, 2 Watermelon and 2 Ginger; 12 cans – 3 cans of each flavour.

Photos are for presentation; the packaging may differ slightly from the image (for example, for a limited edition) without the product being different.

4. Prices

Prices are shown in Romanian lei (RON) and include VAT. The price per litre is also shown on the product page.

SGR deposit. A deposit of 0.50 lei per can, required by Romania’s deposit return system (SGR), is added to the cart automatically. The deposit is not subject to VAT and is refunded in full when you return the empty can at any SGR collection point.

The delivery cost is shown before payment, as described in the Shipping policy. We may change prices at any time, but orders already placed keep the price shown when they were placed. If a price is obviously wrong (for example, due to a technical error), we will let you know and you can either confirm the order at the correct price or cancel it, in which case we refund the full amount paid.

5. Ordering and conclusion of the contract

To order, add products to the cart, enter your delivery and billing details, choose a payment method and press the order button, which means an order with an obligation to pay. Before placing the order you can review and correct the details you entered.

After placing the order you receive an order confirmation by email. The distance sales contract is concluded when we send you this confirmation email.

We may cancel an order if the products are no longer available, if the details provided are incomplete or incorrect, or if there is a reasonable suspicion of fraud. In that case we will notify you and refund the full amount paid within 14 days at the latest.

6. Payment

Payment is made online, by card or by the other methods shown at checkout. Payments are processed securely by the Shopify platform’s payment provider; we do not have access to, and do not store, your full card details.

We issue a tax invoice for every order, sent to you electronically by email. If you need an invoice for a company, enter the company name and VAT number at checkout.

7. Delivery

We deliver by courier, to addresses in Romania only. Costs, delivery times and conditions are described in the Shipping policy. The risk of loss or damage passes to you when you receive the parcel.

8. Right of withdrawal

If you are a consumer, you have the right to withdraw from the contract within 14 days of receiving the products, without giving any reason, except for cans unsealed (opened) after delivery, which cannot be returned for health protection and hygiene reasons (art. 16(e) of Government Emergency Ordinance no. 34/2014). Full details and the model withdrawal form are in the Returns policy.

9. Conformity of goods and complaints

Products are covered by the legal guarantee of conformity under Government Emergency Ordinance no. 140/2021. If you receive damaged products (for example, dented or leaking cans), products other than those ordered or non-conforming products, write to contact@fermentit.ro with your order number and, if possible, a few photos. We will replace the products or refund you, at no cost to you.

You can send any other complaint to the same address; we will reply as soon as possible.

10. Liability

We are not liable for products damaged by improper storage after delivery (for example, exposure to frost or strong sunlight), nor for delays caused by force majeure. These limitations do not affect your statutory rights as a consumer.

11. Intellectual property

The Soculent trademark, logo, texts, photos and graphics on the website belong to Fermentit or are used with the owners’ consent. They may not be copied or used commercially without our written consent.

12. Reviews

You can leave a review on the Reviews page. We may decline to publish reviews containing offensive language, other people’s personal data, advertising or false information. We publish customer reviews as received, without changing their content.

13. Personal data

We process your personal data in accordance with our Privacy policy.

14. Governing law and dispute resolution

These terms are governed by Romanian law. We try to settle any complaint amicably; please write to contact@fermentit.ro.

As a consumer, you can contact the Romanian National Authority for Consumer Protection (anpc.ro) or use the alternative dispute resolution (SAL/ADR) procedure through the ANPC platform at reclamatiisal.anpc.ro. Disputes that cannot be settled amicably are resolved by the competent courts in Romania.

15. Changes to these terms

We may update these terms. Each order is governed by the version in force on the date it was placed.