Refund policy
Last updated: 21 October 2026
Right of withdrawal (14 days)
If you are a consumer, you have the right to withdraw from the contract within 14 calendar days, without giving any reason and without costs other than those described below. The period starts on the day you (or a person you designate, other than the carrier) take physical possession of the products. If the products in one order arrive in separate parcels, the period starts when you receive the last parcel.
Products that cannot be returned
Cans unsealed (opened) after delivery cannot be returned, as they are sealed goods that are not suitable for return for health protection and hygiene reasons (art. 16(e) of Government Emergency Ordinance no. 34/2014). Unopened cans can be returned under the conditions below.
How to withdraw
Before the 14 days expire, send us a clear statement of your decision to withdraw:
- by email to contact@fermentit.ro, or
- by post to FERMENTIT S.R.L., Str. Viitorului nr. 88-90, Floor 4, Ap. E4-A3, Sector 2, 020616 Bucharest, Romania.
You may use the model form below, but it is not mandatory. It is enough to send your communication before the period expires.
Returning the products
Send the unopened products back to us without undue delay and no later than 14 days after telling us about your decision to withdraw. The return address is our warehouse: FERMENTIT S.R.L. – TCE Logistics warehouse, Str. Rudeni nr. 77, Chitila, Ilfov County, Romania. Please write the order number on the parcel. You bear the direct cost of returning the products.
You are only liable for any diminished value of the products resulting from handling other than what is necessary to establish their nature and characteristics.
Refunds
We refund all payments received from you, including the original delivery cost (up to the cheapest standard option offered) and the SGR deposit for the returned cans, within 14 days of being informed of your decision to withdraw. We use the same payment method you used for the order, unless we agree otherwise, at no extra cost to you. We may withhold the refund until we have received the products back or you have supplied proof of having sent them, whichever is earlier.
Damaged, wrong or non-conforming products
Separately from the right of withdrawal, if you receive dented or leaking cans, products other than those you ordered, or non-conforming products, write to contact@fermentit.ro with your order number and, if possible, a few photos. We will send you new products or refund you, and we cover the shipping costs. This does not limit your rights under the legal guarantee of conformity (Government Emergency Ordinance no. 140/2021).
SGR deposit
You also get the 0.50 lei deposit per can back if you keep the products: return the empty cans at any collection point of Romania’s deposit return system (SGR).
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To FERMENTIT S.R.L., Str. Viitorului nr. 88-90, Floor 4, Ap. E4-A3, Sector 2, 020616 Bucharest, Romania, email: contact@fermentit.ro
I hereby give notice that I withdraw from my contract for the sale of the following goods: ……………………………………
Ordered on …………… / received on ……………
Order number: ……………
Name of consumer: ……………………………
Address of consumer: ……………………………
Signature of consumer (only if this form is notified on paper): ……………
Date: ……………
